FAQ: Yana & Ceri: Love
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How is my info collected at the end of the campaign?

A survey will be sent out verifying all shipping and/or email information for you to receive your rewards and/or stretch goal items, & add-ons if applicable.

Last updated: April 07, 2020 15:13

How are Stretch Goal items sent?

Physical Stretch goal items are shipped along with your rewards in the same package. Digital stretch goal item redemption instructions are sent to your email address.

Last updated: April 15, 2020 21:58

What Stretch Goal items do I receive?

All backers receive physical and/or digital stretch goal items for free when a goal is met.

Last updated: July 27, 2020 18:54

What does the money go toward if the campaign goes past the stretch goals?

Additional money continues to go toward reward fulfillment & creating any additional stretch goal items.

Last updated: July 27, 2020 18:53

Will Yana & Ceri Origins & Union be available in hardcover?

We are considering this but want to focus on our main stretch goals first. :)

Last updated: April 07, 2020 15:22

How do Add-ons work?

Add-ons are added to your pledge by selecting a reward tier and increasing it by the amount of the add-on wish to include with your rewards.

For example if you would like the physical comics trilogy, and an extra physical comics trilogy, increase your pledge to $80 to cover the cost of both trilogy sets.

P.S. the included shipping for Add-ons only applies to physical reward tiers due to shipping & production costs. if you are part of a digital reward tier there will be an additional shipping cost. We do our best to offer reasonable shipping rates. ^_^

Add-ons will be processed through backerkit. and additional add-on items may be added for a time after the campaign ends. :)

Last updated: April 07, 2020 15:22

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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